Shipping and Delivery


Free Regular Shipping (signature required) - orders over $150*

Regular Shipping orders placed before 1:00pm AEST should be received within 1-5 business days *EXCLUDES PUBLIC HOLIDAYS. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected (unless you state that you would like your order left without signature). This information can also be viewed by clicking the track your order link in your shipping confirmation email from TOLL.

Flat Rate Shipping (signature required) - $15 for orders under $150*

Regular Shipping orders placed before 1:00pm AEST should be received within 1-5 business days *EXCLUDES PUBLIC HOLIDAYS. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected (unless you state that you would like your order left without signature) This information can also be viewed by clicking the track your order link in your shipping confirmation email from TOLL.

Australia: Express Shipping (signature required) - $25

Express Shipping Service is available for $25AUD for all orders. For orders placed before 1:00pm AEST they should be received within 1-2 business days *EXCLUDES PUBLIC HOLIDAYS. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. Sent via TOLL or AUS Post.

New Zealand: Flat Rate Shipping (signature required) - $25aud

Flat Rate Shipping for New Zealand customers. For orders placed before 2:00pm AEST should be received within 3-10 business days *EXCLUDES PUBLIC HOLIDAYS. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. They are sent via Australia Post. 

Flat Rate Shipping also available through select North American ($60aud) and European ($80aud) Countries.

Shipments to North American and European Capital Cities should be received between 3-10 business days (and up to 5 further business days for regional areas). They are sent via Australia Post. 

International Shipping Policy

Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer. We will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.

LUCKY CAT IS OPEN 24/7, BUT WE ONLY PROCESS ORDERS MONDAY-FRIDAY EXCLUDING PUBLIC HOLIDAYS. 

Lucky Cat uses the services of TOLL IPEC and Australia Post.

Certain factors such as order size, weight and shipping address may require us to ship via another method. Lucky Cat reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.

The delivery times provided by Lucky Cat are estimates only. Lucky Cat will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.